Frequently Asked Questions
Everything you need to know about your gear and orders.
How do I choose the right racket size?
Racket sizing depends on your grip measurement and skill level. We recommend checking our size guide or visiting us in-store for a professional fitting to ensure optimal performance and prevent injury.
What is your return policy on footwear?
We offer a 30-day return policy for all footwear, provided they are in original, unworn condition with the tags attached. We recommend trying them on indoors on a carpeted surface first.
Do you offer professional racket restringing services?
Yes, we provide expert restringing for tennis, squash, and badminton rackets. You can drop off your racket at our physical location, and our certified stringers will have it ready within 24-48 hours.
How long does shipping take for online orders?
Standard shipping typically takes 3-5 business days within the country. Express shipping options are available at checkout if you need your gear ready for an upcoming match.
Are the shoes on your site authentic brands?
Absolutely. Rackets & Runners is an authorized dealer for all brands we carry, including Asics, Nike, Brooks, and Yonex, ensuring you receive 100% authentic performance gear.
Do you offer group or club discounts?
We support the local sporting community! Please contact our sales team regarding bulk orders for clubs, schools, or teams to discuss special pricing and customization options.